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Complaints and Appeals

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Complaints and Appeals

We recognise the rights of our customers and stakeholders and encourage them to raise complaints about relevant aspects of the organisation’s operations with us or appeal decisions made by us. We aim to ensure that all complaints/appeals are dealt with fairly, quickly and confidentially and that all parties involved are satisfied with the result.

Complaints and Appeals Procedure

You should receive a response to your compliant or appeal within 5 working days. If this does not occur please contact us directly on 1800 655 510.

Complaints and Appeals Policy and Procedure (PDF, 222kB)

Please complete and submit the form below to lodge a complaint online. [gravityform id=”9″ name=”Complaints” title=”false” description=”false” ajax=”true”]

Contact the NSCA

National freecall
1800 655 510

Learning and development enquiries
1800 816 459


The name NSCA & other NSCA brands & logos are trademarks of Fire and Safety Australia Pty Ltd & are used under licence. The NSCA is a registered Training Organisation RTO No: 22250.