Do you want a smile with that?
In August 2010, on one of thousands of commercial flights across the USA, a plane had just come to rest at its destination.
News reports at the time stated that a passenger had stood up to retrieve her luggage before the seatbelt sign had been turned off. The flight attendant claimed that he asked the passenger to resume her seat, but she became verbally abusive and he was struck on the head when luggage fell from the overhead locker.
What Steven Slater, the 39-year-old flight attendant, did then broke so dramatically from the emotional response expected by his employer that it made worldwide news.
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Published in National Safety magazine, August-September 2013.