National freecall: 1800 655 510    Member Portal  

Do you want a smile with that?

Home
National Safety Magazine articles
Do you want a smile with that?

Do you want a smile with that?

There are no tags 0 comments

In August 2010, on one of thousands of commercial flights across the USA, a plane had just come to rest at its destination.

News reports at the time stated that a passenger had stood up to retrieve her luggage before the seatbelt sign had been turned off. The flight attendant claimed that he asked the passenger to resume her seat, but she became verbally abusive and he was struck on the head when luggage fell from the overhead locker.

What Steven Slater, the 39-year-old flight attendant, did then broke so dramatically from the emotional response expected by his employer that it made worldwide news.

This article is only available to NSCA Members. Login to continue reading.
Not a member? Find out how to access these and many more resources.

Published in National Safety magazine, August-September 2013.

rsz_masthead-converted

 

 

 

 

There are no comments on this article yet.

All comments must be reviewed and approved before they appear against an article.

Leave a Reply



Safe-T-Bulletin

Safety and Training E-Bulletin is a free subscription service emailed fortnightly with news, training dates and NSCA updates.

The name NSCA & other NSCA brands & logos are trademarks of Fire and Safety Australia Pty Ltd & are used under licence. The NSCA is a registered Training Organisation RTO No: 22250.